Frequently Asked Questions

There are two easy ways to book your cleaning:

BOOK NOW   CALL 571-640-7579

Our sales representative will assist you with booking to complete your cleaning request

• Be sure to reference our cleaning check-list for all things included with your cleaning
• Any Add Ons are not included and can be provided on an additional request, which will require more time and cost for your cleaning

We recommend a deep cleaning for all first-time clients, this allows us to spend the necessary time and effort to get all the areas in our home spotless cleaned, after your first cleaning, first time customers can take advantage of our reoccurring discounted cleaning services at a “weekly, bi-weekly, monthly, or as needed basis”

• You can request a cancelation, rescheduling, or refund by calling our phone number 571-640-7579 and speaking to a representative who will help you process it
• Please be sure to reference our terms of service for our cancelation and refund policies

• Our current hours of operations are the following
  • Monday and Tuesday closed
  • Wednesday to Sunday open from 8:00 AM to 4:00 PM

You can update your billing, contact, or property information by calling our phone number 571-640-7579 and speaking to a representative who will help you process it

On a case-by-case basis, please get in contact with us to see if can clean outside your home

• The first time we would prefer that you are within your property when we arrive and depart so we can build a relationship, complete our first cleaning walkthrough, and align on cadence for future cleaning, after there is no need.
• If you are booking a move in / move out cleaning, turnover, or commercial cleaning there is no need to be present during first time, we will discuss and align on the above items during our cleaning assessment as part of the quote process prior to completing our first cleaning.

Yes, we are insured in general liability, licensed to do business in Virginia, Maryland, and Washington D.C and bonded.

Yes, tipping is normal. There is no suggested amount or percentage. Whatever feels great to you will be very much appreciated by your cleaning crew.

Please call us immediately so we can get it replaced with our insurance. Must be notified within 24 hours of getting home serviced

• No worries! All our cleanings are guaranteed. Be sure inform your cleaning representative during the final walkthrough and they will be happy to take care of things while servicing your home.
• Be sure to outline the key things that need to be done to satisfy your cleaning, if you did not pay for any of those services it will not be a part of our guarantee.

No, our prices are not negotiable, we do our best to offer competitive prices & discounts, be sure to take advantage of them

• When booking be sure to select the right options in your form.
• If your home requires more time and effort, we will reschedule you for a future cleaning with the necessary services at the right price

• If your home has not been professionally cleaned within the last month select slightly dirty
• If your home has not been professionally cleaned within the last 2 months select pretty dirty
• If you home have not been professionally cleaned with in the last 3 months or more select very dirty

Yes, to avoid fraudulent bookings we require that every customer provide payment information in advance of booking. You will be charged upon completion of cleaning.